Support & Help
How can we help you?
Find an answer in the FAQ or contact our team - we reply within 5 business days.
General assistance
A question about the app, your account or your loyalty points.
[email protected]Report a problem
Ran into a bug or unexpected behavior? Let us know.
Report a bugWhatsApp
Chat directly with our team for a faster answer.
Open WhatsAppFAQ
Frequently asked questions
Answers to customers’ most common questions. Can’t find yours? Write to us.
Download the Carte Fidélité Maroc app, then sign in securely with your Google or Apple account. No password to remember.
Show your loyalty card in the app at participating businesses. Your points are automatically credited to your account.
Search for the business by its name or code, or scan the QR code displayed in the shop to open its loyalty space.
Directly from Profile → Settings → Delete my account, or see our account deletion page for more details.
We only collect the data needed to run the app and never sell it. See our privacy policy to learn more.
Useful links