Merchant privacy policy
For partner businesses using the merchant space (back-office).
1. Introduction
This policy describes the data we process when you create and manage a merchant space (back-office) to run your own loyalty program.
In short: we process your business data solely to operate the service. We do not sell your business data.
2. Information we collect
- Business: name, business type, city, logo
- Owner: name, email address, phone number
- Invited cashier accounts: name, email address
- Content you create: rewards, offers, highlights, images
- Program activity: transactions, points issued, rewards redeemed
- Subscription and billing
3. How we use this data
- Create and manage your space and your team’s access
- Provide the loyalty service and the mobile app to your customers
- Manage your subscription and support
- Keep the service secure and prevent abuse
5. Security
- Encryption in transit (TLS / HTTPS)
- Restricted and logged back-end access
- Secure authentication
- Regular backups
6. Retention & deletion
Your data is kept for as long as your space is active. To delete your space, email [email protected] - erased within 30 days, subject to legal obligations (for example billing records).
7. Your rights
The rights of access, rectification, deletion, portability and objection apply to your merchant data.
8. Your customers’ data (controller / processor)
For the personal data of your own customers (display name, loyalty activity), you are the data controller and we act as a processor, on your instructions and on your behalf.
This relationship is governed by our merchant terms and our Data Processing Agreement (DPA), available on request at [email protected].
10. Changes
The “last updated” date will change; significant changes are notified in the back-office or by email.
11. Contact
Carte Fidélité Maroc - Support · [email protected] · reply within 5 business days.
A question about your data?
Email us at [email protected] - reply within 5 business days.